Our company has established and enduring partnerships with premier agents, ensuring that we offer competitive rates for both air and sea freight services.

Standard Shipping Procedures

By default, online orders are shipped using express couriers such as DHL, UPS, FedEx, TNT, and others for swift delivery. Should you wish to select an alternative shipping method for your orders, please feel free to contact our customer service via email at service@EssParts.com, and we will gladly accommodate your request.

Please consider the estimated shipping times provided below as a general guideline. These timeframes may experience minor adjustments during peak seasonal periods.

Estimated Shipping Times

Shipping Cost

For your online purchases, the shipping expenses are clearly outlined on the cart page for your convenience and transparency.

When it comes to expedited shipping, you'll find that our rates are tiered to reward larger shipments; the greater the weight and volume of your order, the more favorable the cost per kilogram becomes. As an illustration, ordering 20 iPhone cases will have a different average shipping cost per case compared to an order of 200 cases. Please note that our expedited shipping service has a minimum charge, which applies to shipments weighing at least 2 kilograms.

We understand the importance of budgeting for business expenses, which is why we offer competitively priced alternatives for your freight needs. Should you be interested in more cost-effective options, we can provide you with quotations for standard postal shipping and sea freight services for an informed comparison. Simply place your order and reach out to us for a personalized quote.

Additionally, if you have a designated shipping agent, we are more than happy to facilitate direct shipments to your agent in China, streamlining the logistics process and ensuring a seamless delivery experience.

Taxes & Duties

1. Customs and Taxation: The prices displayed on our website are tax-exclusive, meaning you may be subject to duties and taxes once your order is delivered. Import duties, taxes, and related customs fees are typically assessed when your order arrives at its final destination, based on the determination of your local customs office. The responsibility for paying these charges and taxes falls on the customer, and EssParts does not cover these expenses. Please note that EssParts is not liable for any delays caused by customs departments in the destination country. For more information on these charges, we recommend contacting your local customs office.

2. Additional Taxes and Charges: No, EssParts does not include VAT, sales tax, or any hidden charges in the order totals. The order total you pay to EssParts includes only the cost of the goods and any shipping fees. However, please be aware that you may incur taxes when importing goods, as determined by your local customs department. To avoid unexpected fees or delays, it is advisable to consult with your local customs office beforehand.

3. Handling Customs Issues: EssParts caters to customers worldwide and we typically ensure smooth customs clearance for our orders. However, we cannot fully guarantee that your local customs office will not detain your package, given that customs policies can vary and change. Should your order encounter customs delays, we are committed to providing you with every possible assistance. Please reach out to your EssParts sales manager for help.

4. Knowledge of Customs Import Procedures: It is not necessary to possess detailed knowledge of importing goods to place an order with EssParts. However, we encourage you to familiarize yourself with some key aspects, as this can better equip you for the process. In most countries, importing goods is a straightforward procedure, and no additional steps are required on your part. The courier or freight company handling your delivery will handle the customs clearance process for small to medium-sized orders. If your package is held by customs, you can expect timely communication from either the delivery or logistics company or ourselves. Our team is fully dedicated to assisting in resolving any customs clearance issues that may occur.

5. Extended Customs Clearance Delays: If your local customs office has indicated a waiting period of two months for your goods, we recommend seeking the assistance of a professional customs clearance agency that is well-versed in your country's specific policies. While you do this, we will provide any assistance within our means. If your package is detained by customs, you will be promptly informed by the delivery or logistics company and ourselves. Our team is committed to helping resolve any customs clearance issues that may arise.

6. Documentation for Customs Clearance: We provide a commercial invoice with every shipment, which is essential for facilitating the customs clearance process. If you have specific invoice requirements or need additional documentation, please do not hesitate to contact us.

7. Refund Request Due to Customs Detention: We are sorry to hear about the customs-related issues with your package. Our team is dedicated to providing you with the necessary assistance to resolve this matter. We will actively work with you and customs to provide any required evidence or certifications and will utilize our freight forwarding company to assist with coordination to the best of our ability. For time-sensitive orders, we can assist with prompt re-procurement, subject to additional costs. Regarding refunds, please discuss this with your sales manager, as it will be evaluated based on the specifics of your order.