Payment

At EssParts, we offer a variety of convenient payment options to cater to your preferences. You can choose to pay via Telegraphic Transfer (T/T), PayPal, Western Union, or Letter of Credit (L/C) for orders exceeding $50,000.

For the ease of online shoppers, we provide a seamless payment gateway where you can swiftly transfer funds through your bank or complete the transaction using PayPal.

Selecting the bank wire option? You'll find our banking details at the checkout. We kindly request you to notify us once you've initiated the transfer. Please be aware that international wire transfers typically take between 2 to 4 business days to process. Rest assured, we'll dispatch your order as soon as the payment is confirmed.

PayPal offers a hassle-free payment experience, accepting both debit and credit card payments with immediate processing. Upon successful payment, your order status will be updated to 'Processing,' indicating that we've received your payment and are actively working on fulfilling your order.

Our online catalog is stocked with most items ready for dispatch. The standard lead time for orders is typically 2 to 5 business days, depending on the specifics of your purchase. For bulk or customized orders, we will provide you with an estimated lead time in advance.

Keep an eye on your email, including the spam folder, for important order updates and notifications. We're committed to keeping you informed every step of the way.

Refunds

We kindly ask for your understanding that, as our business is focused exclusively on wholesale and custom services with a very limited profit margin, we are unable to accept returns without cause. The only exception is for genuine quality issues, for which we will be more than happy to assist you with returns or exchanges.

We place the utmost importance on product quality and have established a comprehensive quality management system to ensure that our clients receive products that meet high standards. If you have any doubts or uncertainties about the product, we recommend that you order a sample for evaluation before placing a bulk order. Simply contact us via email, and we will gladly provide the samples you need.

If you receive a product that is defective, please contact us promptly. We will do our best to resolve the issue for you. To better understand and address the problem you've encountered, please provide as much detailed information as possible, including photos, videos, and written descriptions.

Once we have verified the issue, we will offer you options for a refund, product replacement, or additional credit for your next order. Our goal is to ensure that you are completely satisfied with every product you purchase.